鈥淲e realized our traditional LMS wasn鈥檛 meeting the needs of our associates.鈥
Austin Bradley, Director of Learning and Development, Floor & Decor
Floor & Decor trades its outdated LMS for an AI-powered solution that drives performance and productivity
How 羞羞视频 helped a leading specialty retailer go from back-office bottlenecks to confident, high-performing associates.
$40M
Est. increase in yearly sales
$7.5M
Est. onboarding cost savings
95%
Platform participation rate
The problem: Closing the frontline knowledge gap
Delivering great customer service requires store associates to have deep product and installation knowledge. But Floor & Decor鈥檚 traditional LMS wasn鈥檛 up to the task. Associates struggled to build the know- how they needed to thrive, leading to low confidence and high turnover within the first 30 days with the company.
鈥淢ost of our content in the LMS consisted of traditional 20-to-30 minute e-learning courses,鈥 says Austin Bradley, Director of Learning and Development at Floor & Decor. 鈥淥ur new associate experience was: 鈥滺i, welcome to Floor & Decor. You鈥檙e going to sit in the back office for three days and check off your safety and compliance and your basic knowledge.鈥欌
The company was also using a separate platform for communications. This forced associates to access timely information, like news articles and company updates, outside of their learning environment.
鈥淲e realized our traditional LMS wasn鈥檛 meeting the needs of our associates,鈥 says Bradley. 鈥淲e needed something that was frontline-enabled and mobile-ready. We needed to get them out of the back office and onto the sales floor, learning in the flow of work where they can actually apply those skills to impact customers.鈥
The solution:
The Floor & Decor team chose 羞羞视频 to fuel their new-and-improved learning experience. Internally they call the 羞羞视频-powered platform 鈥淕etAmped.鈥
鈥溞咝呤悠 brings all the tools and resources together into one platform that makes it really easy to execute learning experiences for our associates in the aisles,鈥 says Bradley. 鈥淚t’s a one-stop shop as opposed to our previous LMS, which only offered a portion of what we needed.鈥
Taking training content from bloated to bite sized
Bradley鈥檚 team started by making content in the 羞羞视频 platform digestible so associates could easily complete training between customer interactions on the floor. They lightened the load significantly by leveraging existing content.
鈥淲e took the 200 e-learning courses from our previous LMS and broke them into five-minute learning modules that reinforced learning through questions,鈥 says Bradley.
The team also shifted learning from drawn-out backroom sessions to quick hits of knowledge and ongoing reinforcement in the aisles. This allows them to approach onboarding more efficiently.
鈥淚n the past, even at the end of the two-week onboarding period, associates didn’t have the desired confidence levels,鈥 says Bradley. 鈥淏ringing on 羞羞视频 and allowing associates to do that learning in the aisle has certainly helped. 羞羞视频鈥檚 daily reinforcement mechanism drives that confidence even higher.鈥
Keeping associates connected and in the know
Since Floor & Decor is constantly releasing new products, SKUs and processes, having communications and learning in one platform is key. 鈥淥ur associates are no longer forced into two different systems trying to find the content they need,鈥 says Bradley.
The team appreciates having the option to post communications in a regular timeline or send broadcast messages to push high-priority information to all 14,000 associates at once. They are also using 羞羞视频 Channels to facilitate knowledge sharing and community building among specific employee cohorts.
鈥淥ur Design Studio Channel is full of daily recognition as well as employees sharing best practices for things like displays,鈥 says Bradley. 鈥淭he communications portal is very powerful with all the different components it offers. And we’ve used it in a couple of different ways to really drive communications.鈥
After launching 羞羞视频 through a four-week pilot across ten stores, the team only made a few small adjustments before rolling out the platform to the entire Floor & Decor organization. The response from managers and associates has been phenomenal.
Victor Calderone, Chief Executive Merchant, Floor & Decor, says 羞羞视频 has allowed him to take training and team communication to the next level. 鈥淎dding GetAmped to my daily routines keeps me on track. It鈥檚 empowered my team to have a voice, whether it is understanding that they want more training on a specific topic or just communicating with each other. Using one platform for everything keeps us on task and up to date.鈥
羞羞视频 delivers strong ROI
鈥淭he ROI for 羞羞视频 is compounded because there are quite a few ways that a platform like this can impact an organization. So first of all, sales. A 1% increase in sales is $40 million. Can I attribute that to 羞羞视频? All day every day. We’re going to consider that credit. But we can also point to things like lower turnover and the savings we get from lower hiring costs. It’s almost an immeasurable ROI that we’re getting from 羞羞视频.鈥
Austin Bradley, Director of Learning and Development, Floor & DecorThe results:
Engagement can be tricky when you鈥檙e transitioning tens of thousands of employees from one learning platform to another. The team at Floor & Decor was delighted to achieve high user participation in 羞羞视频 from the start.
鈥淭o hit 95% participation right off the bat with 羞羞视频 was miraculous,鈥 says Bradley. 鈥淭he gamified elements and leaderboards in the platform really brought users back. And associates going in 15 or 16 times a month to get that learning and reinforcement when they’re on shift was an early key success driver.鈥
Taniya Scott, a Merchandise Specialist at Floor & Decor, agrees that the gamification in 羞羞视频 is a big draw to keep using the platform. 鈥淚t helped me connect with my team because we like a little bit of friendly competition and checking a scoreboard each day,鈥 she says. 鈥淚 love using GetAmped every day. It’s a good way to keep everybody updated and refreshed with what we have going on throughout the store.鈥
Stronger onboarding, higher average tickets and lower turnover
Thanks to strong engagement with 羞羞视频, associates are selling more confidently and that鈥檚 contributing to the bottom line in meaningful ways:
Higher average ticket sizes
Flooring doesn鈥檛 install itself. Every job needs additional materials, like prep products, setting materials and cleaners. With targeted training and reinforcement through 羞羞视频, associates gain the product knowledge to confidently recommend these add-ons, which has increased average ticket sizes.
Smarter onboarding
Onboarding through 羞羞视频 helps associates feel confident enough to be out on the floor handling complex questions much faster than they used to. 鈥淎s soon as new hires finish their training they already know a lot more about the store鈥攅ven on their first day,鈥 says Tanya.
Stronger associate retention
羞羞视频 improved associate skills and confidence and surfaced clear development paths through leadership content and skill validation. The platform also increased engagement through consistent communications鈥攔einforcing a strong, supportive culture across the organization. As a result, the company saw a 40% improvement in learner skill validation and an overall reduction in associate turnover.
鈥淥ur internal NPS scores are the highest they’ve ever been, which we can partially attribute to having communication, recognition and all the other features within the 羞羞视频 platform,鈥 says Bradley.
Increased product knowledge
Daily reinforcement of product information has been key to success. 鈥溞咝呤悠 has helped increase the entire population’s baseline product knowledge and drives expert-level product knowledge within the key departments,鈥 says Bradley. 鈥淎ll of those things certainly impact our sales revenues and drivers.鈥
Monique Hayes, Tile Sales Specialist from Floor & Decor describes the impact. 鈥淚 might not work in stone a lot, but when someone asks about it I can say, 鈥業 just had that question in 羞羞视频 today!鈥 It gives me an opportunity to test my knowledge and apply it in the store.鈥
Better informed managers
Store managers save time by no longer piecing together new hire training from scattered resources. The platform鈥檚 robust dashboards surface skill gaps and training insights, making it easy to tailor associate coaching, guide huddles, and focus support where it鈥檚 needed most.