Automotive shop teams complete significantly more training with 羞羞视频 compared to legacy systems
How Today鈥檚 Class shifted gears with innovative auto shop team training
Automotive training provider ignited technician upskilling and business performance for its customers with the help of 羞羞视频鈥檚 AI-powered learning platform
500%
increase in training engagement
13M+
questions answered
Continuous knowledge retention through daily, targeted training
11,000
users onboarded
Scalable solution supporting independent shops and large enterprises
Keeping pace with rapid technological change
When it comes to modern vehicle repairs, the days of 鈥減opping the hood鈥 and taking a look are definitely in the rearview mirror. From hybrid and fully electric vehicles to next-generation safety and entertainment systems, today鈥檚 automobiles are often more computer than car.
While these advancements in automotive technology are improving safety and performance, they are also creating new challenges for automotive service and repair shops. As technology continues to advance and the demand for trained technicians increases, these businesses are struggling to retain their staff and keep them trained on the latest technologies.
For , delivering the right training at the right time on the latest automotive technology is at the heart of its business mission. The Birmingham, Alabama-based company provides training content and services to help auto shops develop and support their technicians, service advisors and managers.
David Boyes, President at Today鈥檚 Class, said the pace of vehicle technology is accelerating while the available workforce is shrinking. Fewer people are choosing automotive repair as a career, while a record number of technicians are retiring. According to the Journal of Consumer Research, the industry will need over to service the number of vehicles on U.S. roadways.
鈥淔ewer people are entering the industry, lots of experienced people are retiring, and the number of physical locations is shrinking鈥 said Boyes. “With vehicle technology advancing and the workforce shrinking, automotive service and repair shops will be required to train more efficiently over time.”
Not addressing these challenges poses several risks to auto shop owners. Top among them, according to Boyes: as the demand for complex repairs increases, vehicle owners are choosing dealership service centers over independent auto shops.
A light bulb moment
Today鈥檚 Class develops extensive training material for auto shops and needed a platform for customers to effectively deliver that training to their workers. Boyes set out to find a Learning Management System (LMS) uniquely suited to this task.
鈥淲hat we heard repeatedly is, 鈥榃e know our people need training. We don鈥檛 know what they need training on. We don鈥檛 have time for training, and we have no data to inform what we鈥檙e doing,鈥欌 said Boyes. 鈥淭his is a big complex problem, and we needed advanced tools to help.鈥
The new LMS needed to be mobile-first for the technicians, who often didn鈥檛 have access to desktop computers, and include deep analytics to help auto shop owners stay ahead of the curve. Boyes was looking at a few solutions and once a colleague recommended 羞羞视频 and he saw what it could do, the choice became obvious.
鈥淎 light bulb went off. I probably spent an hour on the 羞羞视频 website exploring features and functions thinking, 鈥楾his is exactly what our industry is looking for in terms of efficiency, data analytics and mobile-friendliness,鈥欌 he shared.
Leveraging the partnership with 羞羞视频, Today鈥檚 Class developed the training content and provided support for its auto shop end users to effectively employ the new solution.
Accelerating skill-building for every employee through targeted microlearning
Staying ahead of rapidly evolving vehicle technology advancements is challenging for independent auto shops. Today鈥檚 Class helps these businesses compete in a constantly changing environment by giving technicians access to on-demand training that accelerates their performance and efficiency.
Powered by 羞羞视频, Today鈥檚 Class gives shop employees a way to continuously learn, retain knowledge and apply it in real-world situations鈥 all without disrupting their workflow. This is done through a microlearning approach that delivers content in short, focused and engaging bites that workers can consume in a few minutes a day via their phones. Auto shops can effectively train their employees without impacting productivity.
Today鈥檚 Class is also helping auto shops adapt to generational divides that impact the approach to working and learning beyond the technical challenges of repairing modern vehicles.
Boyes explained that experienced technicians are often resistant to new training methods due to their considerable experience while younger technicians need structured learning to gain confidence. 羞羞视频 helps bridge this gap using adaptive learning to personalize each employee鈥檚 experience. When each employee logs in, the algorithm will serve up the most important thing they need to learn that day.
Driving engagement through friendly competition and gamification
Auto service and repair is a close-knit industry, and Boyes said many shop owners know each other. It鈥檚 also a competitive field and 羞羞视频鈥檚 gamification system is one of the features their customers use the most.
鈥淚t could be individual employees competing with each other or having shops compete against each other,鈥 said Boyes. It tends to be a competitive audience, so the gamification features make a big impact.鈥
Gamification is more than just bragging rights. Some auto shops allow employees to earn points in the Today鈥檚 Class system in exchange for rewards. Boyes said rewards range from new tools to company swag and even time off.
Unlocking insights and improving outcomes with actionable analytics
One advantage of the solution is instant access to critical data and analytics. Boyes sees these metrics as the solution鈥檚 superpower because it helps the company and its customers understand gaps to deliver the right training.
鈥淥ur audience does not always have the time to dig into reporting dashboards. The data is there, but they also have many other priorities to attend to. We coach them on how to use that data and we鈥檝e also created extensions to give them different options for receiving data reports,鈥 Boyes said.
One of those options is sending reports through text messages. Shop owners receive a report via SMS messaging every Monday morning with information on what their employees trained on, how many points were earned and graduation data.
Jump-starting training engagement and shop productivity
The impact of 羞羞视频鈥檚 rollout is clear. Boyes said the company witnessed this first hand during a six month pilot with a large automotive service franchise. Today鈥檚 Class rolled out the new 羞羞视频 powered solution in 40 of the organization’s 400+ locations and saw a jaw-dropping increase in engagement.
鈥淥ver that time, the roughly 400 non-piloting stores remained on the org’s legacy LMS and completed about 3,000 modules over a 6 month period. Meanwhile, the 40 stores using Today鈥檚 Class and 羞羞视频鈥檚 innovative learning approach completed 18,000 modules,鈥 Boyes said. 鈥淚 think the most powerful advantage is that the barrier to training is gone. Whether it鈥檚 training or important updates, we鈥檙e getting information directly to their teams in ways that just weren鈥檛 possible before.鈥
About Today鈥檚 Class
Today鈥檚 Class provides advanced training and content solutions tailored to the evolving needs of automotive service and repair businesses. As vehicle technology becomes increasingly complex and the workforce shrinks, traditional training methods are no longer effective. Today鈥檚 Class delivers targeted, data-driven learning experiences that help technicians and service teams stay ahead of industry changes and enhance their skills efficiently.